PRODUCT RETURNS

For all the following cases, you have the right to return the products you received, within fourteen (14) calendar days. The product to be returned must be in the condition it was received, in its complete and undamaged original packaging. Under no circumstances can a product that is not in its original condition be accepted. The product must be in its original packaging, which must not have been damaged.

You have the right to return the products you bought from orthodoxystore.com, in the following cases:

WRONG PRODUCT SHIPPED

In all cases where, through proven fault of orthodoxystore.com, the products delivered to you were different or substantially different from what you ordered. This error may be due either to the incorrect registration of the order by the sales department, or to a mistake by the warehouse when packing your order, and we apologize in advance for this. In this case, all the costs of returning the wrong product and sending the correct one are borne entirely by orthodoxystore.com and the procedures take absolute priority, for your immediate service.

LACK OF AGREED PROPERTY

In the event that any of the quality characteristics of the product you received do not substantially agree with what is stated on our site for the product, you have the option of returning this product. In this case, all the costs of returning the wrong product and sending the correct one are borne entirely by orthodoxystore.com and the procedures take absolute priority, for your immediate service.

ASSIGNMENT OF PURCHASE

You have the right to withdraw from your initial purchase and return the product, and either purchase another one or others of the same price, or a higher one by paying the price difference, or return the value of the product. In this case, according to article 5 par.10 of Law 2251/1994, the product must not have been used and must be sealed in its original packaging. All shipping costs for returning the product are borne by you. It is noted that cases where the returned product is not in its original condition cannot be returned. If for special reasons the return of such a case is accepted, then the company reserves the right to pay part of the price which will be determined for the specific case and after checking the condition of the product at our distribution center.

DEFECTIVE PRODUCT - WARRANTY

All our products are checked by our company staff before they are sent to you. Nevertheless, in the event that the product proves to be defective, then you can take the following actions.
– Replacement with an identical new product.
– Replacement with another new product of the same monetary value.
– Your money back.

Also, in the event that the product turns out to be defective, you should contact us immediately and send the parcel by ELTA courier. Shipping costs are borne by our company.

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PRODUCT RETURN FORM

In case of product return, please complete the product return form, here, so that the necessary check can be carried out and we will contact you immediately.

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